Privacy Policy

Last Updated: December 1, 2025

1. Introduction

Welcome to IMPEX ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

  • Register for an account
  • Use our services and tools
  • Contact us for support
  • Subscribe to our newsletter
  • Make payments or purchases

This may include: name, email address, phone number, company name, business type, country, position, products, and payment information.

2.2 Usage Data

We automatically collect certain information about your device and how you interact with our platform, including:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Features and tools used
  • Session and analytics data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide, operate, and maintain our services
  • Process your transactions and manage your account
  • Improve and personalize your experience
  • Communicate with you about updates, offers, and support
  • Analyze usage patterns and optimize our platform
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to processing of your personal information
  • Withdrawal of Consent: Withdraw consent at any time

To exercise these rights, please contact us at contact@impex.id

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

IMPEX

AD PREMIER BUILDING LANTAI 17 SUITE 04 B

Jakarta Selatan, Kota DKI Jakarta, Indonesia

Phone: 021 - 22708806

Email: contact@impex.id